Very good location. Very good staff. Room is not perfect clean but it is ok.
Daniel Lee Papa
家庭出遊
經典雙床間房
入住於2025年03月
4.2
很好
評價於:2025年04月14日
위치가 훌륭해서 어디든 쉽게 갈 수 있고 수영장도 작지만 훌륭하였습니다.
PauLamb
家庭出遊
經典雙床間房
入住於2025年05月
2.0
評價於:2025年05月19日
Subject: Complaint Regarding Misleading Breakfast Policy – Mercure Perth
Dear 訂房網站 / Mercure Perth
I am writing to formally lodge a complaint regarding my recent stay at Mercure Perth, booked through your platform.
At the time of booking, the listing clearly stated that children aged 11 years old and under are entitled to free breakfast when accompanied by a paying adult. I have attached a screenshot from the booking page showing this information under the Policies section.
Although I did not include breakfast in the initial booking, I made the decision to dine at the hotel based on this displayed policy. However, upon arriving and inquiring at the hotel, I was informed that only children under 2 years old are eligible for free breakfast. I was told that children above that age would be charged AUD 12 per child, and the adult buffet price was AUD 35, contrary to the AUD 25 displayed on the booking page.
This inconsistency between the advertised information and what was implemented on-site is misleading. I booked this property expecting that my two children, aged 6 and 9, would receive free breakfast when accompanied by paying adults. This false representation significantly influenced my decision and caused confusion and added expense during our stay.
I kindly request the following:
1. A compensation for the misleading breakfast charges related to my children.
2. A review and correction of the breakfast policy information currently displayed for Mercure Perth.
3. A formal apology for the inconvenience and misrepresentation experienced.
I trust this matter will be taken seriously and resolved promptly. Thank you.
CharleneT
家庭出遊
經典雙床間房
入住於2024年11月
4.5
很好
評價於:2024年11月15日
The double room was perfect for my parents and myself. Room is spacious, but only missing things are some bathroom amenities (shower caps, toothbrushes etc). Wish they provided the room slippers as well.
Otherwise, location is great - just a short walk to Hay Street and Murray Street where all the shopping can be done. There was also a perfect cafe (The Wolf Espresso) just at the corner of the hotel on Hay Street. Also just about to 15-20 mins walk to Perth Station. The rooms are not super sound proof as we can still hear our next door neighbours talking loudly all night.
But overall still a great place to stay at.
訪客用戶
好友出遊
高級大床房
入住於2025年01月
4.7
很棒
評價於:2025年02月02日
Well-located, convenient to CBD, a little dated. Good pool which could use a little more seating. Rooms are quite large
Very good location. Very good staff. Room is not perfect clean but it is ok.
Daniel Lee Papa
家庭出遊 經典雙床間房
入住於2025年03月
4.2
很好
評價於:2025年04月14日
위치가 훌륭해서 어디든 쉽게 갈 수 있고 수영장도 작지만 훌륭하였습니다.
PauLamb
家庭出遊 經典雙床間房
入住於2025年05月
2.0
評價於:2025年05月19日
Subject: Complaint Regarding Misleading Breakfast Policy – Mercure Perth
Dear 訂房網站 / Mercure Perth
I am writing to formally lodge a complaint regarding my recent stay at Mercure Perth, booked through your platform.
At the time of booking, the listing clearly stated that children aged 11 years old and under are entitled to free breakfast when accompanied by a paying adult. I have attached a screenshot from the booking page showing this information under the Policies section.
Although I did not include breakfast in the initial booking, I made the decision to dine at the hotel based on this displayed policy. However, upon arriving and inquiring at the hotel, I was informed that only children under 2 years old are eligible for free breakfast. I was told that children above that age would be charged AUD 12 per child, and the adult buffet price was AUD 35, contrary to the AUD 25 displayed on the booking page.
This inconsistency between the advertised information and what was implemented on-site is misleading. I booked this property expecting that my two children, aged 6 and 9, would receive free breakfast when accompanied by paying adults. This false representation significantly influenced my decision and caused confusion and added expense during our stay.
I kindly request the following:
1. A compensation for the misleading breakfast charges related to my children.
2. A review and correction of the breakfast policy information currently displayed for Mercure Perth.
3. A formal apology for the inconvenience and misrepresentation experienced.
I trust this matter will be taken seriously and resolved promptly. Thank you.
CharleneT
家庭出遊 經典雙床間房
入住於2024年11月
4.5
很好
評價於:2024年11月15日
The double room was perfect for my parents and myself. Room is spacious, but only missing things are some bathroom amenities (shower caps, toothbrushes etc). Wish they provided the room slippers as well.
Otherwise, location is great - just a short walk to Hay Street and Murray Street where all the shopping can be done. There was also a perfect cafe (The Wolf Espresso) just at the corner of the hotel on Hay Street. Also just about to 15-20 mins walk to Perth Station. The rooms are not super sound proof as we can still hear our next door neighbours talking loudly all night.
But overall still a great place to stay at.
訪客用戶
好友出遊 高級大床房
入住於2025年01月
4.7
很棒
評價於:2025年02月02日
Well-located, convenient to CBD, a little dated. Good pool which could use a little more seating. Rooms are quite large
素食主義
家庭出遊
經典雙床間房
入住於2025年08月
_WeChat221657****
家庭出遊
經典大號床間
入住於2025年08月
1376178****
商務出差
經典大號床間
入住於2025年08月
lonerhuman
家庭出遊
高級雙床房
入住於2025年08月
訪客用戶
家庭出遊
經典雙床間房
入住於2025年07月
Grouf Wang
夫妻/情侶出遊
經典雙床間房
入住於2025年04月
Daniel Lee Papa
家庭出遊
經典雙床間房
入住於2025年03月
PauLamb
家庭出遊
經典雙床間房
入住於2025年05月
CharleneT
家庭出遊
經典雙床間房
入住於2024年11月
訪客用戶
好友出遊
高級大床房
入住於2025年01月
素食主義
家庭出遊 經典雙床間房
入住於2025年08月
_WeChat221657****
家庭出遊 經典大號床間
入住於2025年08月
1376178****
商務出差 經典大號床間
入住於2025年08月
lonerhuman
家庭出遊 高級雙床房
入住於2025年08月
訪客用戶
家庭出遊 經典雙床間房
入住於2025年07月
Grouf Wang
夫妻/情侶出遊 經典雙床間房
入住於2025年04月
Daniel Lee Papa
家庭出遊 經典雙床間房
入住於2025年03月
PauLamb
家庭出遊 經典雙床間房
入住於2025年05月
CharleneT
家庭出遊 經典雙床間房
入住於2024年11月
訪客用戶
好友出遊 高級大床房
入住於2025年01月